The Care Process
Contact us through our website or telephone specifying details of your care requirements.
Upon recieving your details, we will send information containing a full breakdown of our services and other additional details.
If you would like to proceed to the next stage and learn more about our service offering you can book a free no obligation consultation. This will allow us to better understand your care requirements.
After we have assessed your care requirements and you are happy to proceed. We will begin the registration process and ensure everything is in place before you start your journey with Quality Plus. We look forward to having you on board.
The above steps illustrate our care process whereby referrals are received through telephone enquiries, word of mouth and other sources e.g, Social Services. We will send you an information pack and request that you give us a call within a week if you wish us to visit you at home and we will answer any questions that you may have. Please note the consultation is free, at this point you are free to sign up for services or not. If you decide to sign up for services, at this point, the registration process begins followed by ongoing support. If you disagree, no further action will be taken.
Standards You Can Expect
Your Carer will:
- Complete the tasks set out in your care plan.
- Arrive on time or as near as possible to the time stated in the care plan. If, however, they are delayed by an emergency or road conditions every effort will be made to contact you.
- Be smartly dressed in uniform and carry a photo identity card.
- Not to use mobile phone whilst attending to your needs except in emergencies.
- Keep all your information strictly confidential.
- Respect your rights and dignity and promote your independence at all times.
- Respond to changes in your needs and help to put you in touch with other agencies when necessary.
Why Choose Quality + Care Solutions Ltd?
Benefits for service users
- A level of service that meets and exceeds expectations. Quality + Care Solutions Ltd is owned and run by qualified nursing staff who understand your needs.
- 24-hour services, including all holidays and weekends.
- Highly trained, screened, and credentialed healthcare professionals.
- Service User -to-carer matching service to ensure compatibility.
- Regular assessments by management to ensure Service User satisfaction.
Benefits for relatives
- Having peace of mind were you know that your loved one is being cared for in a professional manner.
- Knowing your views and suggestions are taken into consideration and will support the planning and delivery of the care given to your loved one.
- Free information and advise on issues relating to your loved one`s condition and how best to support them.
Benefits for a carer
- Training and development to reach your full potential.
- Opportunity to join an organisation that values your contributions.
- Paid holidays.
- Free DBS (Conditions apply).
- Friendly Team.
Company Values
“We value the service we offer to Service Users. We value the People who make the service possible” As such we believe “Only the best will do” for our service users as well as our staff.
All our service users are treated as individuals taking into account the following :
- Privacy
- Confidentiality
- Dignity
- Anti-discrimination
- Communication
- Independence
- Risk Taking
- Rights
- Choice and Carer Support
